Privacy policy
Last updated: 21 September 2026
Introduction
About this policy
This privacy policy explains how Brunn collects, uses, stores and protects your personal information when you visit our website, contact us or work with us on a project, and the choices available to you.
Brunn is responsible for the personal information covered by this policy. We only collect information needed to respond to enquiries, manage projects, operate our website and meet our legal responsibilities.
Information
What we collect
When you contact us or work with us, we may collect:
Your name, email address and phone number
Your home or project address
Information about your property and planned work
Messages, documents and project correspondence
Payment and invoicing information
When you use our website, we may also collect limited technical information, including your IP address, browser, device and interactions with individual pages.
Use
How we use your information
We use your information to respond to enquiries, understand potential projects and arrange initial meetings. If we work together, we use it to prepare proposals, plan and deliver our services, manage payments and maintain project records.
We may also use relevant information to improve our website and communications or to meet legal, accounting and regulatory requirements.
We process information when it is necessary to respond before entering a contract, fulfil an existing contract, meet a legal obligation or support our legitimate business interests. Where we rely on consent, you may withdraw it at any time.
Sharing
Who we share it with
We only share personal information when it is necessary for our work or business operations. This may include architects, consultants, engineers, contractors, suppliers, local authorities and professional advisers.
We may also use trusted providers for website hosting, email, accounting and other business services. We only provide the information needed for their role and do not sell, rent or trade your personal information.
Storage
How we store your information
We use reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access or disclosure. Access is limited to the people and service providers who need it for their work.
We retain information only for as long as necessary. The appropriate period depends on the nature of the enquiry or project and any legal, contractual, accounting or insurance requirements applicable to our work.
When information is no longer required, we delete it securely or remove identifying details in ways that protect your privacy.
Cookies
How the website uses data
Our website may use:
Essential cookies for security, basic functions and form submissions
Analytics cookies to understand website use and performance
Preference cookies to remember choices made during your visit
Optional cookies will only be used with your permission. You can accept, decline or adjust them through the website’s cookie settings while using our website. You can also control cookies through your browser, although disabling essential cookies may affect how parts of the website work.
Your rights
Your information rights
Depending on the circumstances, you may have the right to:
Access the personal information we hold about you
Correct inaccurate or incomplete information
Request the deletion of your information
Restrict or object to how your information is used
Receive a portable copy of certain information
Withdraw consent where processing depends on it
To make a request, contact us using the details below. We may need to confirm your identity before responding, and some rights may be subject to legal exceptions.
Contact
Questions and concerns
If you have questions about this policy, want to exercise your rights or have concerns about how we use your information, contact:
Brunn
81 Rivington Street
London EC2A 3AY
United Kingdom
Email: hello@brunn.co.uk
If you are not satisfied with our response, you can make a complaint to the Information Commissioner’s Office through ico.org.uk.
We may update this policy when our website, services or legal responsibilities change. The latest revision date will always appear at the top of this page.